Terms &
Conditions.
These Terms and Conditions govern your access to and use of the PAULA FASHION website, including purchases, customer accounts, payments and other services provided by PAULA PRIVATE LIMITED. By using this website or placing an order, you agree to these Terms to the extent permitted by applicable law.
About these Terms
This website and the online store operated under PAULA FASHION are operated by PAULA PRIVATE LIMITED.
These Terms apply to visitors, registered customers and persons purchasing products through the website.
Your order and use of our online services may also be subject to our Privacy Policy, Shipping Policy, Return Policy and Refund & Cancellation Policy.
Eligibility to use the website
You should be legally competent to enter into a contract under applicable Indian law when entering into a purchase transaction with us.
Where a person is not legally competent to contract independently, use or purchases should be undertaken through or with appropriate involvement of a parent, guardian or other legally authorised person, where required by law.
Customer accounts
Certain features may require you to create or use a customer account.
- Information supplied by you should be accurate, current and complete.
- You are responsible for maintaining the confidentiality of your login credentials.
- You should notify us if you reasonably believe your account has been accessed without authorisation.
- You must not use another person's account without appropriate authority.
We may restrict access to an account where reasonably necessary to protect customers, investigate suspected fraud or misuse, or comply with applicable law.
Products, colours & sizing
We endeavour to present product descriptions, images, colours, sizes, specifications and other information accurately.
The actual appearance of colours may vary to some extent because of screen calibration, display settings, lighting and photography.
Size information should be reviewed before ordering. Measurements and fit may vary depending on product design, fabric, cut or manufacturing tolerance.
Nothing in this section limits your statutory rights where a product is defective, deficient, materially different from its description or otherwise covered by applicable consumer law.
Prices, taxes & offers
Product prices displayed on the website will be charged in accordance with the price and applicable terms shown during the purchase process.
Applicable taxes, charges or other price components may be displayed as required by law or reflected in the final checkout amount.
Promotional offers, discounts or campaign prices may be subject to stated eligibility, availability, validity periods or other clearly disclosed conditions.
We do not intend to engage in misleading pricing, false discounts or unfair trade practices.
Orders & contract formation
Placing an order constitutes your request to purchase the products selected at the price and on the terms displayed during checkout.
Receipt of an automated order acknowledgement does not necessarily mean that an order has been finally accepted where further verification, payment confirmation, stock confirmation or fraud checks are reasonably required.
Once accepted, the order will be processed in accordance with the applicable order and delivery workflow.
We may decline or cancel an order where reasonably necessary because of non-payment, suspected fraud, genuine stock unavailability, an obvious technical or pricing error, delivery restrictions or legal requirements. Where payment has already been received for an order cancelled by us, an applicable refund will be processed.
Payments
Available payment methods will be displayed during checkout.
Electronic payments may be processed through third-party banks, payment gateways, payment aggregators or other payment-service providers.
A transaction may be subject to verification, authorisation, security checks and the applicable terms of the payment provider.
If payment fails or remains incomplete, an order may not be confirmed or processed.
Shipping & delivery
Orders will be shipped according to our Shipping Policy and the delivery options available for the relevant location and product.
Delivery estimates are intended to provide reasonable guidance. Actual delivery may depend on location, courier operations, public holidays, weather, operational disruptions and other circumstances.
Please provide a complete and accurate delivery address and reachable contact details.
Detailed shipping conditions are available on our Shipping Policy .
Returns, replacements & refunds
Return, replacement and refund requests will be handled in accordance with the applicable policy published on this website and mandatory rights available under applicable law.
Depending on the circumstances, a customer may be asked to provide order details and reasonable information concerning the product or issue so that the request can be reviewed.
Nothing in our policies is intended to deny a remedy required under applicable consumer law in relation to defective, deficient, spurious, incorrectly described or otherwise legally non-conforming goods.
Order cancellation
Cancellation requests will be handled in accordance with our Refund & Cancellation Policy and the stage of order processing.
Where cancellation is available, the applicable process and any refund will be handled in accordance with the terms displayed on the website and applicable law.
For full details, please review our Refund & Cancellation Policy .
Acceptable use of the website
You must not intentionally use the website in a manner that is unlawful, fraudulent, abusive or harmful to our systems, customers or third parties.
- Attempt unauthorised access to accounts, servers or restricted areas.
- Introduce malware, malicious scripts or harmful code.
- Use automated methods intended to overload, disrupt or damage the website.
- Submit fraudulent orders or false information.
- Misuse discounts, promotional mechanisms or customer accounts through fraudulent conduct.
- Use the website for unlawful activity.
Intellectual property
Subject to third-party rights, website content including branding, logos, graphics, photographs, layouts, text, product presentation and other materials may be owned by, licensed to or lawfully used by PAULA PRIVATE LIMITED.
You may access website content for ordinary personal shopping and informational purposes.
Nothing in these Terms grants permission to copy, commercially reproduce, distribute, alter or exploit protected material without applicable permission, except where permitted by law.
Ratings, reviews & customer content
Where the website allows ratings, reviews or other user-submitted content, such content should reflect genuine experience and must not be unlawful, misleading, fraudulent, defamatory or abusive.
We may moderate or remove content where reasonably necessary for legal compliance, platform safety or enforcement of these Terms.
We do not intend to publish or encourage fabricated consumer reviews or misleading representations of product quality.
Third-party services
Our website may interact with third-party services such as payment processors, logistics providers, maps, communication services and external websites.
Such services may be operated independently and may have separate terms and privacy practices.
We remain responsible for our own obligations to consumers to the extent required by applicable law.
Warranties & limitation of liability
We endeavour to maintain the website and provide accurate product and order information, but temporary website interruptions, maintenance events or technical problems may occur.
To the maximum extent permitted by applicable law, liability arising from use of the website will be determined according to the nature of the claim, applicable contract and applicable statutory requirements.
Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded or restricted, or limits any mandatory consumer right available under applicable Indian law.
Events beyond reasonable control
Performance or delivery may be affected by events outside reasonable control, including natural disasters, severe weather, transport interruption, governmental restrictions, strikes, infrastructure failures, network disruption or other extraordinary circumstances.
Where such an event occurs, we will endeavour to take reasonable steps to manage the effect on affected orders and customer communication.
Any statutory remedy that remains applicable despite such circumstances is not excluded by this clause.
Privacy & personal data
Personal information collected through the website will be handled in accordance with our Privacy Policy and applicable data-protection requirements.
Please review our Privacy Policy for information about how personal data may be collected, used, stored and shared.
Governing law & disputes
These Terms and transactions through this website are governed by the laws of India, subject to any mandatory consumer rights and jurisdictional rules applicable to the relevant transaction or dispute.
We encourage customers to first contact our grievance or customer-care team so that concerns can be considered and, where possible, resolved promptly.
Nothing in these Terms prevents a consumer from approaching a competent Consumer Commission, court, authority or other forum available under applicable law.
Changes, severability & continuation
We may update these Terms to reflect changes in our website, services, business practices or applicable law.
Updated Terms may be published on this page and will apply prospectively as permitted by law. Existing transactions will not be retrospectively altered in a manner inconsistent with applicable law.
If a particular provision is held invalid or unenforceable, the remaining provisions will continue to operate to the extent legally possible.
Clear shopping.
Fair customer care.
Need help with an order or these Terms?
Customers may contact our customer-care or grievance contact using the details shown here. Consumer grievances will be handled in accordance with applicable e-commerce requirements.