Shipping
Policy.
This Shipping Policy explains how orders placed with PAULA FASHION, operated by PAULA PRIVATE LIMITED, are processed, dispatched, tracked and delivered to customers.
From checkout
to your doorstep.
Scope of this Shipping Policy
This Shipping Policy applies to eligible orders placed through the official PAULA FASHION online store operated by PAULA PRIVATE LIMITED.
It explains our ordinary order-processing, dispatch, tracking and delivery procedures.
This Policy should be read together with our Terms and Conditions, Return Policy, Refund & Cancellation Policy and Privacy Policy.
Order processing & dispatch
Orders are ordinarily processed after successful placement and, for prepaid orders, applicable payment confirmation.
Before dispatch, an order may undergo stock, transaction, address, payment or fraud-prevention checks where reasonably necessary.
Processing time may vary according to product availability, order volume, public holidays, operational conditions and the characteristics of the products ordered.
The dispatch or delivery estimate communicated on the website, checkout, order page or subsequent communication should be treated as the applicable estimate for that order.
Estimated delivery
Delivery estimates depend on the destination, product availability, logistics partner, serviceability and other operational factors.
Delivery dates or time ranges displayed during the purchase journey are estimates unless expressly stated otherwise.
An estimated delivery date is not intended to remove any consumer remedy that applies where an order is not supplied in accordance with applicable law or the agreed transaction.
Remote locations, public holidays, weather, local restrictions and courier-network conditions may affect actual delivery time.
Shipping & delivery charges
Any applicable shipping or delivery charge will be displayed through the website or checkout process before the order is completed, where such charge applies.
Shipping charges may vary according to destination, order value, promotional offer, product type, delivery method or other disclosed conditions.
Where free shipping applies, the eligibility conditions shown for the applicable offer or order will govern that benefit.
We do not intend to add undisclosed mandatory shipping charges after an order has been confirmed.
Shipping address & customer information
Customers are responsible for providing a complete, accurate and serviceable shipping address when placing an order.
The information supplied should include the details reasonably required for successful delivery, including an accessible mobile number where requested.
If you discover an error in your shipping address, contact customer care as soon as possible.
We will make reasonable efforts to assist where an order has not yet entered a stage at which the address can no longer be changed. An address change cannot be guaranteed after dispatch.
Order tracking
Once tracking information becomes available, you may use our order-tracking facility to review the current available status of the shipment.
Courier tracking information is supplied through the relevant fulfilment or logistics network and may occasionally take time to update after dispatch or movement between facilities.
You can access our Order Tracking page for available tracking information.
Delivery attempts & customer availability
The delivery partner may contact the recipient using the contact information associated with the order where necessary to complete delivery.
If delivery cannot be completed because the recipient is unavailable, access to the address is restricted, the address cannot be located or another delivery issue arises, the logistics partner may attempt delivery again or update the shipment status according to its operational process.
Repeated unsuccessful delivery attempts may result in the parcel being returned to the sender.
If an order is returned to us as undelivered, customer care may review the order and advise the applicable next step.
Shipping or delivery delays
Although we endeavour to fulfil orders within the communicated estimate, circumstances may occasionally delay processing or delivery.
Potential causes may include:
- Severe weather or natural events.
- Public holidays or unusually high order volumes.
- Logistics-network or transport disruption.
- Governmental, regulatory or local restrictions.
- Address verification or serviceability issues.
- Operational or technical disruption.
- Other circumstances outside reasonable control.
Where a meaningful delay occurs, we will endeavour to provide or make available updated information where reasonably possible.
Split shipments
An order containing multiple products may occasionally be dispatched in more than one package where this is reasonably required for fulfilment.
Different packages forming part of the same order may therefore arrive at different times.
Where separate tracking information is available for different packages, the applicable tracking status may be displayed or communicated separately.
Damaged or tampered package
If a parcel appears materially damaged, opened or tampered with at delivery, please exercise reasonable care before accepting or opening it.
If you discover that the product itself is damaged, defective, incorrect or missing, contact our customer-care team as soon as reasonably possible.
Please retain the product, original packaging, shipping label and other relevant material while the issue is being reviewed.
We may request photographs or other reasonable evidence necessary to verify the delivery issue.
Any applicable return, replacement or refund will be handled according to our policies and mandatory consumer rights.
Lost, missing or undelivered orders
If tracking indicates an unusual delay, loss, delivered status without receipt, or another delivery discrepancy, please contact customer care with your order information.
We may coordinate with the applicable logistics provider to review shipment records and investigate the delivery status.
Where the investigation confirms that an order has been lost, incorrectly delivered or otherwise not fulfilled as required, an appropriate resolution may include replacement, re-dispatch, refund or another remedy according to the circumstances and applicable law.
Cash on delivery orders
Where Cash on Delivery is available, its availability may depend on destination, order value, product, logistics support, verification or other disclosed operational conditions.
Customers should ensure that the recipient is available to receive the order and complete the applicable payment at delivery.
Cash on Delivery availability for a previous order does not guarantee that the same payment option will be available for every future order or destination.
Serviceable locations
Delivery availability depends on the shipping networks serving the destination entered during the order process.
Certain PIN codes, remote areas or locations may have limited delivery service or may not be serviceable at a particular time.
If an order cannot reasonably be fulfilled because a destination is not serviceable, we may contact the customer or cancel the affected order as appropriate.
If payment has already been received for an order that we cancel because we cannot deliver it, the applicable refund will be processed according to our Refund & Cancellation Policy.
Consumer rights & applicable law
This Shipping Policy is intended to operate consistently with applicable Indian consumer protection and e-commerce requirements.
Nothing in this Policy is intended to exclude, restrict or waive a mandatory right available to a consumer under applicable law.
If a provision of this Shipping Policy conflicts with a mandatory consumer protection requirement applicable to a particular order, that legal requirement will prevail to the extent of the conflict.
A smoother delivery
starts with the details.
Need help with a delivery?
Contact our customer-care team with your order number and registered contact details if you need assistance with dispatch, tracking, delivery or an undelivered shipment.