Privacy
Policy.
At PAULA FASHION, we respect your privacy. This Privacy Policy explains how PAULA PRIVATE LIMITED may collect, use, store, disclose and otherwise process personal data when you browse our website, create an account, place an order, contact customer support or otherwise interact with us.
Scope & applicability
This Privacy Policy applies to personal data processed by PAULA PRIVATE LIMITED in connection with PAULA FASHION, including through our website, online store, customer account features, customer-care channels and order-related services.
We intend to handle personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and rules or notifications issued under it to the extent applicable and in force, together with other applicable information technology, consumer protection and e-commerce requirements.
Personal data generally means information relating to an identifiable individual. The exact legal meaning will be determined by the applicable law in force at the relevant time.
Information we may collect
The information collected depends on how you interact with our website and services.
Please provide information that is accurate and relevant to the service you are requesting.
How we use personal data
We may process personal data for purposes reasonably connected with operating our e-commerce business and providing services requested by you.
- Processing, confirming, packing, dispatching and delivering orders.
- Managing payments, refunds, cancellations, returns and transaction records.
- Creating and maintaining customer accounts.
- Providing order tracking and customer support.
- Responding to enquiries, complaints and grievance requests.
- Preventing fraud, abuse, unauthorised activity and security threats.
- Maintaining website functionality and improving user experience.
- Meeting accounting, taxation, regulatory, legal and compliance requirements.
- Sending service-related notifications concerning your orders, account or customer support.
- Sending promotional communications where permitted by law and applicable preferences.
Consent & lawful processing
Where consent is required under applicable law, we may request consent before processing personal data for the specified purpose.
Certain processing may also be undertaken where otherwise permitted by applicable law, including processing reasonably necessary to provide services requested by you, fulfil an order, protect our systems, comply with legal obligations or address legitimate customer-care requirements.
Where applicable, you may withdraw consent through the mechanism provided by us or by contacting info@paulafashion.in. Withdrawal does not affect processing that was lawful before withdrawal and may affect our ability to provide a service that requires the relevant information.
Payment information
Payments may be facilitated through third-party payment gateways, banks, payment aggregators or other authorised payment-service providers.
Payment providers may independently collect and process information required to complete a payment. We may receive information such as transaction status, transaction reference, payment method information or other details necessary for order reconciliation, refund processing, fraud prevention and accounting.
Your use of a third-party payment service may also be governed by that provider's own privacy notice and terms.
Cookies & similar technologies
Our website may use cookies and similar technologies to operate essential website functions, maintain customer sessions, remember preferences, support shopping-cart functionality, improve performance, measure website usage and help protect the website against misuse.
Some cookies may be provided by third-party services used on the website. You may be able to control cookies through browser or device settings, although disabling certain cookies may affect website functionality.
When information may be shared
We may share personal data only where reasonably necessary for a legitimate business, service, security or legal purpose.
- Delivery and logistics providers for order fulfilment and shipment.
- Payment providers for payment, reconciliation and refund processing.
- Technology providers supporting hosting, website operation, communications, analytics, security or customer support.
- Professional advisers where reasonably necessary for legal, accounting, audit or compliance purposes.
- Government or regulatory authorities where disclosure is required or permitted by law.
- Other parties where you have authorised the disclosure or where otherwise permitted under applicable law.
Service providers receiving personal data are expected to use it only for the relevant service or permitted purpose, subject to applicable contractual and legal requirements.
Data retention
Personal data may be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain customer and transaction records, resolve disputes, prevent fraud, enforce agreements and comply with applicable legal, tax, accounting or regulatory obligations.
When personal data is no longer required, we may delete, anonymise or otherwise handle it in accordance with applicable law and legitimate record-retention requirements.
Data security
We seek to use reasonable administrative, technical and organisational safeguards appropriate to the nature of the personal data processed and the risks associated with such processing.
No internet transmission, storage system or electronic service can be guaranteed to be completely secure. Customers should also protect their account credentials and notify us if they suspect unauthorised use of their account.
Children's personal data
Where the processing of children's personal data is subject to specific requirements under applicable Indian data-protection law, we will endeavour to process such information in accordance with those requirements as and when they apply.
If you believe personal data relating to a child has been provided to us contrary to applicable law, please contact us at info@paulafashion.in.
Processing outside India
Certain technology, hosting, communication, analytics or other service providers may process information using infrastructure located outside India.
Where personal data is transferred or processed outside India, such processing will be subject to applicable Indian law and any restrictions, notifications or conditions that may apply at the relevant time.
Third-party websites & services
Our website may contain links to websites, platforms, payment services, logistics services or other third-party resources that are operated independently from us.
Their processing of personal data is governed by their own policies and practices. We encourage users to review the relevant third-party privacy information before providing personal data to those services.
Changes to this Privacy Policy
We may revise this Privacy Policy when our business practices, services or applicable legal requirements change.
The updated version may be published on this website. Where required by applicable law, additional notice or consent may be provided or obtained.
Requests relating
to your personal data.
Questions about your data?
For privacy-related questions, correction requests, grievances or other concerns relating to personal data, you may contact us using the details shown here.